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Orders
All you need to know about placing and managing your order.
How do I place an order?
Simply browse our website, select the product you'd like to purchase, and click “Add to Cart.” Once you're ready, proceed to checkout to complete your order.
Can I change or cancel my order after it’s been placed?
Orders are processed quickly, so we may not be able to modify or cancel your order once it's submitted. Please contact us as soon as possible, and we’ll do our best to assist you.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.
Returns and Exchanges
Find out everything about shipping times, costs, and tracking details for your order.
What is your return policy?
We offer a 30-day return window for unused products. If you're not satisfied with your purchase, please contact oursupport team to initiate the return process. Please ensure the product is in its original condition for a full refund.
Can I exchange my product?
Yes, we accept exchanges for defective or incorrect items. Please reach out to us within 30 days to arrange the exchange.
How do I return an item?
To return an item, please contact our customer service team with your order number. We’ll provide you with a return shipping label and further instructions.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days for processing. After the return is processed, your refund will be issued using your original payment method. You’ll receive an email confirmation when the return is complete.